FAQ
What file formats do you accept for printing?
We accept a variety of file formats for printing, including PDF, JPG, TIFF, and PNG. We highly recommend using PDF for best results, as it best preserves graphic integrity across different software and platforms. Please ensure your files are set to 300 DPI resolution for quality printing.
How do I ensure my colors are printed accurately?
To ensure your colors print as expected, use the CMYK color model in your designs. RGB is optimized for digital screens and may not translate accurately on print. Additionally, you can request a digital proof to see how your colors will appear once printed.
What is the maximum and minimum order quantity?
Our minimum order quantity is generally one piece for most products, making it easy to order samples or small quantities. The maximum order quantity depends on the product and is typically set to meet both small and large-scale needs. Please contact us for bulk orders.
Can I get a proof before my order is printed?
Yes, we provide digital proofs upon request which show the final layout and design. Physical proofs are also available for a small fee, which can help you verify the color and material quality before the full order is processed.
What are your payment options and policies?
We accept payment via credit cards, PayPal, and bank transfers. Full payment is required before printing begins. Our secure payment gateway ensures that your details remain safe.
What types of products and materials can I choose from?
We offer a wide range of products including business cards, flyers, brochures, posters, and more, available in various paper types and finishes such as matte, glossy, and textured options to suit different needs and preferences.
What are your turnaround times?
Turnaround time varies by product and order size. Standard processing time is 2-4 business days, with additional time for shipping. Expedited production and shipping options are available for urgent orders.
How should I set up my files for print?
Set up your files with a 3mm bleed on all sides, ensure all important content is within the safe zone (at least 5mm from the edge), and use high-resolution images (300 DPI). Save your files in CMYK color mode to ensure color accuracy.
What are the shipping options and costs?
We offer several shipping options, including standard, express, and overnight shipping. Shipping costs depend on the size and weight of the order, as well as the shipping speed. You can view the estimated shipping cost during the checkout process.
What is your return and refund policy?
Returns are accepted for defective products or printing errors. Please report any issues within 5 business days of receiving your order. Refunds or reprints can be arranged depending on the situation and customer preference.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress directly on the carrier’s website.
Do you offer any discounts for nonprofits, educational institutions, or large orders?
We offer special discounts for nonprofits, educational institutions, and large-volume orders. Please contact our customer service team with your order details to apply for these discounts.